[last updated 30 September 2023]

This Terms Of Service(“Agreement”) is a legal document that explains your rights and obligations as a subscriber, user, student or customer of  The Swedish Guitar Method, a corporation under the laws of the country of Sweden, with its registered office at Avägen 24, 41251 Gothenburg, Sweden. registered 2013-04-01 for corporate tax and VAT.

1. The business that provides this website and other services.

1.1 These terms apply to our website www.theswedishguitarmethod.com, any related websites, blogs, applications and/or social media pages (collectively called our ‘services’).

1.2 When you read words that refer to ‘us’, ‘our’ or ‘we’, it means The Swedish Guitar Method trading as The Swedish Guitar Method, and the words ‘you’, ‘user’ ‘student’or ‘your’  ‘subscriber’means you, the visitor to our services.

1.3 By using our services, you are agreeing to be automatically bound by these terms and conditions and our privacy policy [https://www.TheSwedishGuitarMethod.com/privacy-policy/]. This means that a contract has been established between us, The Swedish Guitar Method and you, the user.

1.4 We encourage you to carefully read and understand these terms and conditions before using our services. If you don’t agree with our terms, your remedy is to stop using our services.

1.5 The Swedish Guitar Method is Registred and approved for Swedish corparate tax as of
2013-04-01
Registred for VAT 2013-04-01

Visiting adress: 
The Swedish Guitar Method
co/ Gitarrlektioner i Göteborg
Åvägen 24, 412 51
Vastra Gotaland
Gothenburg, Sweden

2. Entire agreement

2.1 Unless otherwise specified, these terms and conditions, together with any other relevant policy, disclaimer or legal style document made available on our website, constitute the entire agreement between you and us with respect to our services.

2.2 We may update our terms and conditions from time to time and the new provisions will apply from the date they are updated by notice on our website.

3. Feedback, comments or complaints

3.1 If you have any questions, please contact us via email at support@theswedishguitarmethod.com and we will usually respond to all enquiries within five business days. We welcome the opportunity to talk with you and address any concerns before you feel the need to share with others.

4. No unlawful or prohibited use

4.1 As a condition of your use of our services, you warrant that you will not use our services for any purpose that is unlawful or prohibited by these terms and conditions. You may not use our services in any manner which could damage, disable, overburden, or impair our services or interfere with any other party’s use and enjoyment of our services.

4.2 You expressly agree not to:

(a) hack into areas of our services that are not intentionally made available to you;

(b) add malicious code to our services which may affect us or visitors to our services;

(c) use the website as a lead generation tool for the benefit of your own business, or to manufacture “lists” in order to help your own business, without our prior approval;

(d) engage in any internal or external spamming, or other similar actions;

(e) engage in any unlawful or immoral acts, or acts which are in violation of these terms and conditions;

(f) decompile, reverse engineer, or try to copy or imitate our services or underlying content;

(g) share content that you have paid for with others, for example by sharing your log-in details.

5. Creating your account

5.1 You must create an account to subscribe to any membership program, access our courses or make a purchase. You must be over 18 years old to create an account and use our services or purchase any products. If you are under the age of 18, your legal guardian must set up your account for you and must authorize your purchases.

5.2 When creating an account, you agree you will:

(a) provide true and correct details when you set up your account;

(b) keep your username and password secure and confidential and not to share your access with anyone else;

(c) accept electronic communications from us (you may unsubscribe from these at any time);

(d) keep your contact details up to date;

(e) do your best to contribute to the supportive environment we strive to create for our users by not posting unnecessary criticism of others or making remarks that are unkind or uncalled for;

(f) not engage in any internal or external spamming, or other similar actions;

(g) not defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy) of others, including our staff;

(h) not post or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;

(i) not make false claims about your purchase of our courses or other products;

(j) remain responsible for any activity that occurs on your account, and cooperate fully with us to investigate any suspected unlawful, fraudulent or improper activity on your account;

(k) make any payments due associated with your account when they are due;

(l) contact us if you believe that your account may be subject to an unauthorized transaction, account takeover or other type of fraudulent activity or security breach;

(m) authorize us to disclose financial information, card related profile and purchase behavior to third party institutions such as banks and financial agencies (including without limitation Visa, Mastercard and American Express).

5.3 If you create your account using third party authentication (Facebook or Google login) you give us access to some of your personal information included on those platforms and consent to our use of that information.

5.4 We reserve the right to suspend, terminate or disable your account if we believe that you are in breach of any of these terms and conditions.

5.5 We are not responsible for the actions or comments of users. While under no obligation to do so, we reserve the right to moderate our social media accounts and remove or suspend users that so not comply with these rules.

5.6 You may use your account on more than one device. If we suspect you have shared your log-in details with another person, your account may be temporarily suspended or blocked while we investigate. If, as a result of our investigation, we reasonably determine you are in breach of these terms, without limiting any other rights we may have, we reserve the right to close your account with no refund of prepaid amounts, such as membership payments, and prohibit you from opening a new account. 

5.7 You are solely responsible for the activity that occurs on your account, whether authorized by you or not, and may be liable for any loss to us or third parties caused as a result of the use of your account, whether by an authorized person or not.

5.8 Data (if any) stored in your account may not be kept. If there is any data in your account that you want to retain, you should make a copy for your own records. Accounts that are closed may not be able to be restored.

6. Payments and refunds for individual courses or bundles

6.1 Prices for our products or services are subject to change without notice and access for new users may be discontinued or modified at any time. 

6.2 We accept one-off and recurring payments via secure third-party payment gateways Stripe. Payments are handled by The Swedish Guitar Method. We do not keep your payment details.

6.3 Unless otherwise stated, electronic products are delivered at the time of receipt of payment and are non-refundable. Sales for other items are generally final and will not be refunded, subject to Swedish Consumer Law. Where we have offered a money-back guarantee period, if you decide the service is not for you, please contact us at support@theswedishguitarmethod.com during the money-back guarantee period and we will arrange a refund. Include in your email your name, receipt and date of purchase. No refunds will be made after the money-back guarantee period expires. In terms of “ 100% your money money back guarantee”  the refund will be the exact exchange rate of the US DOLLAR (USD)  to SWEDISH KRONA (SEK) on the date of purchase. This means the refund might differ depending on the exchange rate of USD to SEK on the date of purchase versus the date of refund.

Refunds will only be accepted if the student has given any purchased program a fair chance. Student needs to try the program and outlined practice routines of the the program for 50 days. Refunds will always be done if the user feels this was not for them from the 50th day from the purchase. This is for the users benefit as the training program has been proved to give results over time, results may vary depending on practice time and is not gusranteed.

If student requests a refund before the initial 50 days the student will be informed that they need to give the program a chance and are welcome to get their refund on the 50th day from the purchase by e-mailing support@theswedishguitarmethod.com that they want a refund. TSGM has no obligation to follow up students on any refund requests and if the student misses the deadline and 60 days pass it’s non-refundable. 

7. Subscribing as a member

7.1 In addition to offering single or bundle course purchases, we offer a VIP-Club member / Access All Areas Pass & Guitar Playing Accelerator subscription program and on a monthly access basis. Our VIP-Club/Access All Areas Pass program and Guitar Playing Accelerator program are generally by application or invitation only and there is no automatic guarantee you will be accepted if you apply. If available, fees for the program will be emailed to you prior to you becoming committed to the program. VIP access program may include access to all digital products, 4 monthly bit-size lessons, access to connect live lessons. access to lesson replays access to the members area and at a time of our chosing a private invitation to our community. VIP Club members can request lessons for us to review and create, and may or may not be created due to many requests or deemed to niche for other members. There is no guarantee that any new lessons will be uploaded to the VIP section every month, this for a variety of reasons, for example that there was no requests for new lessons or requests to niche for other members. There is no guarantee that there will be live sessions every month or every week, it depends on the demand for such sessions from current members. If demand exists for producing requested lessons and live sessions, it will be provided. We aim to do the VIP club exactly as our members want it to be and we may at any time change the terms of the VIP club due to current members wishes.

Guitar Playing Accelerator program may include: Feedback on your playing in text audio or video, a personal weekly or by weekly practice schedule, custom-trailored lesson plan and what lessons to go through on a monthly basis. We will confirm the actual inclusions when we email you about your application.  

7.2 If you pay for a member subscription program you will gain access to the content you have subscribed to, for the period you have paid for. We reserve the right to change course content, subscription terms and benefits available from time to time. Access to VIP program or Guitar Playing Accelerator will not give you access to physical live events. 

7.3 You only have member access to the benefits of the program including, our closed social media groups, while you are a paid subscription member. If your subscription ends, you will no longer have access. If you have also purchased an individual course or bundle, your access to these purchases will continue for the duration of the annual period you paid for, nd will be unaffected by your membership cancellation.

8. Payments and refunds for membership subscriptions

8.1 If you subscribe to our membership program, the frequency you choose (monthly or yearly) will automatically renew at the end of each billing period. You can cancel your auto-renew by requesting so via email to support@theswedishguitarmethod.com

8.2 Ending a subscription where there is no money-back-guarantee period or if you are cancelling outside the money back guarantee period: You may cancel your membership at any time however there is no refund of the subscription you have paid for the current period. You will continue to have full access to the benefits until the end of your paid subscription period, then your access will come to an end.  No further debits will be made to your account after you have ended your subscription. 

8.3 Ending a subscription within a money back guarantee period: You must provide us notice within the defined period minus 2 days. Your access to the benefits of the subscription will end immediately and we will refund your payment within 5 – 10  business days via the same platform you used for payment.

8.4 Trial period: the user need to cancel or e-mail support for cancelation of subcription before the first monthly fee is withdrawn. 14 day may vary on time zone and user is encouraged to cancel trial period on the 12th day to be sure. VIP-Club / Access All Areas money guarantee 60 days: Only the first dollar paid is refundable as stated.

8.5 Free Trial Period: No refunds are done on free trial periods, the user is responsible for contacting support@theswedishguitarmethod at least 2 days before the 14 day trial period is due.

8.6 Annual Access and Subscription of Courses & Content

A) The annual fee for individual courses renews automatically every 12 months, including any discounts the student received at the time of purchase.

B) A student may cancel their subscription and receive a full refund, less 3% of the card fee, by contacting support before the end of the 30th day following payment.

C) Cancelling the subscription or receiving a refund results in the loss of access to the corresponding content.

8.7 In instances of payment disputes, it is essential to address the responsibility and consequences involved. Should a student initiate a dispute for a confirmed payment erroneously, resulting in TSGM being charged by the payment processor (Stripe), the customer acknowledges and agrees to cover the dispute fee imposed by Stripe, typically amounting to 22 US dollars. This provision underscores the importance of accurate and judicious payment transactions, ensuring accountability for any inadvertent disputes initiated by the customer.

In the event that no fault is found with the transaction and TSGM experiences a loss due to the dispute, a refund will be automatically processed. The customer hereby agrees to promptly reimburse the full amount for the product or service they wrongfully disputed within 10 business days. This stipulation emphasizes the obligation of the customer to rectify any unwarranted disputes, ensuring fairness and accountability in the resolution process.

9. Contributors

9.1 We may offer you the opportunity to produce content for our services or contribute online in some other manner (‘contributor’). Without limiting anything else in these terms and conditions, as a contributor you:

(a) agree to ensure your content complies with all relevant laws and regulations, and does not contain any content that is prohibited or restricted by Swedish law, is misleading or deceptive or contains defamatory statements or content;

(b) agree to ensure that content do not contain anything that infringes upon or violates the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights;

(c) agree to ensure any links or uploads are free from worms, viruses or other types of malicious or harmful programs or code;

(d) grant to us an irrevocable, world-wide, non-exclusive, royalty-free and perpetual license and right to use your content, and where applicable, to display your business name and trademarks on our services; and

(e) agree that we may remove or disable your advertisement or content, at our sole discretion, if we believe your content to be in breach of our terms and conditions. If we remove your content, we reserve the right to deny you the use of our services in the future.

(f) Please be aware that positioning and placement of your content on our services will be at our discretion, unless otherwise agreed in writing.

10. Testimonials

10.1 If you provide testimonial material (comments on social media pages, direct emails, video footage etc), you consent to our use of your first name and testimonial material on our website or other marketing media. By attending live sessions or live calls you also give your consent for us to use any captured audio or video.

11. Contests

11.1 If we make available contests for submission of information or video, you agree:

(a) We have the right to disqualify any entrant or winner as we deem appropriate.

(b) The winner is determined solely by us, and no correspondence will be entered into.

(c) We may display any entries, together with the name of the entrant, on our website or other marketing media.

12. No recommendations

12.1 Content may be contributed by third parties. The person contributing that content is responsible for what they have provided. If you have any concerns about that content, you should contact the author directly.

13. Sponsored content and advertising will be clearly identified.

13.1 By using our website, you acknowledge that our advertisers are third party advertisers and we do not have any connection with them. We do not recommend or endorse them, and we are not affiliated with an advertiser, unless we give notice otherwise.

13.2 While we take reasonable care to monitor our services, we do not take any liability or obligation for the content, information, goods, or services of third-party advertisers. You use third party goods and services at your own risk.

13.3 We are not responsible for any loss, damage, or issues you may have with an advertiser and cannot be held responsible for any direct or indirect loss you may suffer because of using their products or services.

14. Links disclaimer

14.1 Our services may contain links to other websites (Linked Sites). The Linked Sites are not under our control, and we are not responsible for the contents of a Linked Site. We are not responsible for any form of transmission received from any Linked Site. Links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website, any products or services advertised on that website, or any association with its operators.

14.2 We may also provide links to third party tools. These tools have their own terms of use and we are not liable for any use you make of them. Please carefully review any third-party terms and conditions before you use their tools. Concerns with third party tools should be directed to the third-party.

15. Copyright, Trademarks, and other Intellectual Property

15.1 We own the intellectual property rights in the contents of our services, or have permission to use or display, the material on our services. You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our services content in whole or in part except as expressly authorized by us. 

15.2 Images and item descriptions posted on our services (particularly social media) by third parties are the responsibility of those third parties and may be subject to copyright. You must seek permission from the third party before using any of their content.

15.3 The names of actual companies and products mentioned on our services may be the trademarks of their respective owners. Unless explicitly stated otherwise, any example or case study, band, performance, organization, product, person, or event depicted on our services is fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred. 

15.4 Permission: If the item is intended for this use, you may access, download, or print material from the website for your personal use only. Video content may not be downloaded. Sharing without prior permission and commercial use of any sort is expressly prohibited. You agree not to change or delete any copyright or proprietary notice from materials downloaded from our services or any site accessible through our services.

15.5 Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to our services content, or to our intellectual property.

16. Copyright infringement

16.1 If we believe that there is material on our services that infringes third party intellectual property rights, please contact us at support@theswedishguitarmethod.com with sufficient information to enable us to determine who is the owner of the intellectual property, and to allow us to form the reasonable belief that there has been an infringement. If satisfied, we will remove it from our services.

16.2 Be aware that you may be subject to liability if you knowingly make any misrepresentations when providing information to us.

17. Security

17.1 We make efforts to maintain the security of our services. We arrange for services or applications to be used that we deem advisable to protect your personal information, the integrity of our services, and conduct our business. However, we do not guarantee the security of the services, our records, or your content.

17.2 We disclaim all liability for any computer virus or technological problems that we do not intentionally cause or that are beyond our control. You are encouraged to install and maintain up-to-date security software on your computer.

17.3 Continuous accessibility to the website is dependent upon third party services. As a result, the website may be inaccessible from time to time.

18. Disclaimer

18.1 You acknowledge and agree that your use of our services is at your own risk. 

18.2 While every care is taken, we make no representations about the suitability, reliability, availability, timeliness, and accuracy of anything contained on our services for any purpose, to the maximum extent permitted by applicable law, anything contained on our services is provided “as is” without warranty or condition of any kind.

18.3 Specifically, we make no promises about your ability to improve your skills, gain employment or other work, or any advancement in your music career or hobby as a result of completing any of the courses or other education made available through our services. Improving your skills takes practice and persistence and depending on your efforts could take many years to develop.

18.4 Anything available via our services may include inaccuracies or typographical errors and may be out of date. Changes are periodically made to the content.

18.5 Tutorials and other information available via our services are provided for your information only. You acknowledge and agree that no information or advice provided by us provides advice of any regulated industry or creates a warranty of any kind with respect to our services. You acknowledge that you should consult an appropriate professional for specific advice tailored to your situation.

18.6 This disclaimer applies to the fullest extent permitted by law,and survives any termination or expiration of this agreement or your use of our services or the services found on our services.

19. Limitation of liability

19.1 We will not be liable to you or any person or entity for loss or damage arising out of hacking, computer viruses, internet downtime, your use of our services or any other act or omission that is outside of our control.

19.2 We will not be liable to you or any other person or entity for any damages arising as a result of your use of our services, subject to the requirements of Swedish Consumer Law (https://www.riksdagen.se/sv/dokument-och-lagar/dokument/svensk-forfattningssamling/konsumentkoplag-2022260_sfs-2022-260/) and Swedish Service Law (https://www.riksdagen.se/sv/dokument-och-lagar/dokument/svensk-forfattningssamling/konsumenttjanstlag-1985716_sfs-1985-716/)

19.3 Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited at our discretion to:

(a) the provision of those services again, or

(b) a refund equal to the total amount paid by you for the services that are the subject of your claim, even if those services were provided to you without cost, or

(c) the replacement of a product purchased by you, or

(d) the refund of the purchase price of a product purchased by you.

(e) the refund total sum may be deducted by 3% if paid by card, this on a case to case basis

19.4 This limitation of liability applies to the fullest extent permitted by law, and survives any termination or expiration of this agreement, or your use of our services or the services found on our services.

20. Indemnity

20.1 You agree to indemnify and defend us from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to:

(a) any content you publish on our services;

(b) your unauthorized use of our services, or products or services included or advertised on our services; or

(c) your breach of these terms and conditions.

21. Termination of membership subscription

21.1 If you have purchased a membership subscription, you will have access to our services only for the duration of your subscription.

21.2 You may end your subscription prior to the automatic renewal at the end of each subscription period. 

21.3 We may end your subscription without refund by:

(a) For monthly subscriptions – giving you 1 months’ notice that we intend to end your subscription;

(b) For annual subscriptions, giving you at least 1 months’ notice prior to the end of your current subscription that we intend to end your subscription.

You will continue to have access to your subscription benefits until the end of your current, paid billing period. When your subscription ends, your access ends.

21.4 We also reserve the right to cancel your subscription earlier than the above time frames if required. If we do this, we will provide a pro-rata refund for the remaining time left on your subscription.

22. Your comments

22.1 Please note that information posted by you on any of our forums, forms, information requests or comment sections etc. will still be displayed after termination as we will not delete these histories. If we receive a data deletion request from an eligible EU citizen, we will remove as much identifiable information as we can from areas we control. The actual comments will not be removed, just the identifiable information. We have no ability to delete comments from platforms we do not control, including social media and blog comments. These sites have their own terms and conditions.

23. Access for Single or Bundle Purchases

23.1 Where we talk about LIFETIME access, we mean a period of 15 years from the date of purchase. 

23.2 You are required to retain your receipt for single or bundle purchases. Your receipt will specify whether you have LIFETIME access. If only the product name or bundle is stated on the receipt, your access is granted annually and will automatically renew every 12 months.

23.3 If you were not offered LIFETIME access, your access will automatically renew every 12 months with any applicable discounts applied. Your receipt will explicitly state “LIFETIME ACCESS” if such access was granted; otherwise, it signifies annual access. If you are uncertain about your access status, please reach out to support@theswedishguitarmethod.com for clarification.

23.4 If you have purchased a single or bundle course with LIFETIME ACCESS, we aim to offer 15 years access to your purchased course(s). As at the date of these terms and conditions we believe we are able to do this. You acknowledge that circumstances may change in the future where our online services are discontinued or access to particular content is no longer available. As most students are able to complete a chosen course within 3 months, if we decide to discontinue our services or any specific content, change content or change how members get access to specific content we will provide at least 3 months notice that the service or content is coming to an end before disabling access. Students are welcome to download any reference material to save on their device..

24. Applicable law

24.1 This agreement is governed by the laws of Sweden. You agree to be subject to the jurisdiction of the courts of Sweden if there was a serious dispute between us without reference to conflict of laws provisions.

24.2 You may provide notice to us addressed to ‘To The Founder’ and sent by email to support@theswedishguitarmethod.com We may provide notice to you via email or other electronic means.

24.3 Use of our services is not authorized in any jurisdiction that does not give effect to all provisions of these terms of use, including without limitation this paragraph. If you are resident in a jurisdiction where the use of our services is unauthorized, it is your responsibility to stop using our services.

25. Relationship

25.1 You agree that no joint venture, partnership, employment, or agency relationship exists between us as a result of this agreement, or use of our services.

25.2 Our performance of this agreement is subject to existing laws and legal process. Nothing contained in these terms can be used to inhibit our right to comply with governmental, court and law enforcement requests or requirements relating to your use of our services, or with regard to information provided to us, or gathered by us, about your use of our services.

26. Validity

26.1 If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed replaced by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the terms and conditions will continue in effect.

• • You are over the age of 18 (or, if you are under the age of 18, you have full parental consent, and your parent has joined the program on your behalf). If you are under 18